top of page
Refund Policy
At Magical Gems, we want you to be fully satisfied with your purchase.
Eligibility: We accept refunds for defective or damaged items within 7 days of receipt, provided the items are unused, in their original packaging, and in saleable condition. Non-Refundable Items: Customized jewelry, engraved pieces, or items altered at your request, as well as items that have been worn, are not eligible for refunds.
Return Process: Contact us within 7 days of receipt at magicalgemsph@gmail.com Items must be returned in their original packaging and condition. Refunds will be processed via the original payment method within 7-10 business days upon receipt and inspection.
Shipping Costs: Customers are responsible for return shipping unless the item received is defective or incorrect.
bottom of page